Terms of Service.

01The agreement

These terms govern the relationship between DRP2 LTD trading as 33 Dispatch (“33 Dispatch”, “we”, “us”) and the client (“you”). By subscribing to the service or accepting a proposal, you agree to these terms. 33 Dispatch is a subscription-based collateral partner for distributor-led B2B manufacturers: we create, dispatch, and maintain distributor-facing marketing and regulatory materials, and monitor their currency across your channel.

02The service

The service covers execution-focused collateral work: labels, safety data sheets and regulatory documents, product brochures and datasheets, distributor decks and partner packs, regional variants, sales enablement materials, launch and range updates, and lightweight landing pages — plus recurring compliance and version monitoring of distributor-facing materials.

Work is delivered through Delivery Lanes. Each lane carries one active task at a time, with an unlimited backlog. Typical turnaround is around 48 hours per task; this is a planning norm, not a guaranteed SLA, and complex tasks may span multiple cycles.

Brand strategy, content authorship and ownership, DAM management, core website development, e-commerce UI, and print production are outside the scope of the service.

03Your responsibilities

You retain ownership of content, approvals, governance, storage, and distribution. You are responsible for the accuracy and lawfulness of the source materials, product information, and regulatory content you provide, and for final approval of deliverables before release.

Our monitoring flags outdated versions and potential non-compliance across your channel, and our team applies regulatory updates you direct us to implement. Ultimate responsibility for regulatory compliance, legal review, and market release of your materials remains with you.

04Subscriptions, billing, and pauses

The service is billed monthly in advance. Core plans run on a 12-month commitment; Flex plans roll monthly. Additional Delivery Lanes can be added at the then-applicable rate.

You may pause your subscription within a calendar-month framework. During paused months billing is suspended and your backlog is preserved; fixed-term commitments extend by the number of paused months. Compliance and version monitoring continues during pauses so nothing goes stale while you are away.

05Founding partner terms

The Founding Partner programme is limited to the first five clients. Founding partners receive locked-in pricing for the life of an active subscription — including on every Delivery Lane added later — with the only possible adjustment being an optional annual increase in line with the UK’s official inflation rate, always communicated at least 60 days in advance.

Founding partner benefits, including uncapped pauses and permanently included landing pages and microsites, apply while the subscription remains continuously active. Founding partner wall features are published only with your permission.

06Intellectual property

Your materials remain yours. On full payment, deliverables we create for you are assigned to you, including the working files. We retain the right to reference the engagement — and, with your written permission, to showcase the work — in our portfolio and founding partner materials.

07Confidentiality

We treat your briefs, product information, pricing, and channel data as confidential, and expect the same treatment of our proposals, processes, and pricing. This obligation survives the end of the engagement.

08Liability

We carry professional indemnity cover appropriate to the service. Our aggregate liability under these terms is capped at the fees paid in the twelve months preceding the claim. We are not liable for indirect or consequential loss. Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence or for fraud.

09Renewal and termination

Flex plans can be cancelled with effect from the end of the current billing month. Core plans renew for successive 12-month terms unless cancelled with at least 30 days’ notice before renewal. Either party may terminate immediately for material breach that is not remedied within 14 days of written notice.

10Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.