Question 1

Who is 33 Dispatch designed for?

Accepted Answer

33 Dispatch is built for established, distributor-led B2B organisations with ongoing design execution needs.

It is particularly suited to Product Marketing, Channel Marketing, and Sales Enablement teams that already have strategy, positioning, and brand guidelines in place but need calm, reliable execution capacity.

Question 2

Who is this service not a good fit for?

Accepted Answer

This service is not designed for early-stage startups, founder-led teams without clear direction, or organisations seeking brand strategy, campaign ideation, or creative concept development.

If strategic thinking, messaging definition, or brand creation is the primary need, a traditional agency or consultancy is likely a better fit.

Question 3

How is 33 Dispatch different from a creative agency?

Accepted Answer

Creative agencies are optimised for campaigns, launches, and idea-led projects. 33 Dispatch is structured for ongoing execution.

We operate on a Delivery Lane model that provides controlled, predictable throughput of clearly defined design tasks — without pitches, retainers, or creative direction mandates.

Question 4

How does this compare to hiring an in-house designer?

Accepted Answer

An in-house designer provides individual capacity. 33 Dispatch provides structured execution capacity through dedicated Delivery Lanes.

You gain predictable monthly cost, reduced employment risk, and scalable throughput without recruiting, onboarding, or dependency on a single individual.

Question 5

How does this compare to working with freelancers?

Accepted Answer

Freelancers can be effective but availability, prioritisation, and continuity are often inconsistent.

33 Dispatch provides a defined operating model with one active task per Delivery Lane, controlled concurrency, and clear accountability through a Delivery Lane Owner.

Question 6

Can you work alongside our existing agency or internal team?

Accepted Answer

Yes. Many clients use 33 Dispatch alongside agencies or internal teams.

Agencies focus on strategy and major campaigns. We absorb the continuous execution work that follows — updates, rollouts, localisation (layout only), and distributor materials.

Question 7

What type of design work do you support?

Accepted Answer

We support execution-focused work including product brochures, datasheets, fact sheets, sales decks, distributor packs, trade show assets, campaign rollouts, and lightweight landing pages or microsites.

All work assumes existing brand direction and approved content.

Question 8

What don’t you do?

Accepted Answer

We explicitly do not define brand strategy, write or own content, manage DAM systems, build or maintain core websites, handle e-commerce UI, or manage print production.

Clear scope boundaries protect speed, margin discipline, and delivery quality.

Question 9

What does “unlimited design requests” actually mean in practice?

Accepted Answer

You may submit unlimited requests into your backlog.

Throughput is controlled via Delivery Lanes. Each Delivery Lane supports one active task at a time, ensuring predictable progress and sustainable delivery.

Question 10

How many tasks can be worked on at the same time?

Accepted Answer

Each Delivery Lane supports one active task at a time.

If you require parallel execution, additional Delivery Lanes can be added to increase capacity in a structured way.

Question 11

How does prioritisation work if we have multiple teams?

Accepted Answer

You control the backlog and set priorities.

A Delivery Lane Owner coordinates active work, while up to three Additional Reviewers may provide input. This keeps governance clear and avoids internal competition for attention.

Question 12

What are typical turnaround times?

Accepted Answer

Typical execution tasks are progressed within approximately 48 hours per Delivery Lane, depending on scope and complexity.

The emphasis is on steady, reliable throughput rather than rushed delivery.

Question 13

What happens while we’re reviewing or giving feedback?

Accepted Answer

Work pauses while feedback is with you.

This protects efficiency, avoids unnecessary rework, and ensures Delivery Lane capacity is used effectively.

Question 14

How much does 33 Dispatch cost?

Accepted Answer

Pricing starts at £3,995 per month with a 12-month commitment.

A rolling monthly option is available at £4,395 per month. Delivery is identical across both plans.

Question 15

What’s the difference between the 12-month plan and the monthly option?

Accepted Answer

The 12-month plan rewards commitment with lower pricing. The monthly option offers flexibility at a slightly higher price.

Question 16

Can we pause the subscription?

Accepted Answer

Yes. Pausing operates within a calendar-month framework.

Pauses take effect from the next calendar month. Billing is suspended during paused months, backlog remains frozen, and subscriptions automatically reactivate unless renewed. Fixed-term contracts extend by the number of paused months.

Question 17

What is the Founding Partner programme?

Accepted Answer

The Founding Partner programme is limited to the first five clients only.

Benefits include price lock-in while active, including future delivery lanes, a dedicated project manager, uncapped pauses and much more.

Question 18

What is a Delivery Lane?

Accepted Answer

A Delivery Lane is a dedicated execution stream within your subscription.

Each Delivery Lane includes one active task at a time, an unlimited backlog, one Delivery Lane Owner for coordination, and up to three Additional Reviewers for structured feedback.

Delivery Lanes isolate capacity, control concurrency, and ensure predictable throughput without overwhelming teams or compromising quality.

Question 19

How do Delivery Lanes scale as our needs grow?

Accepted Answer

Throughput scales by adding additional Delivery Lanes.

One lane supports one active task. Two lanes support two parallel tasks, and so on. This keeps expectations aligned with operational capacity.

For larger enterprise requirements beyond three lanes, commercial structure and governance are discussed to ensure sustainable delivery.

Question 20

Who owns content approvals and governance?

Accepted Answer

The client retains ownership of content, approvals, governance, storage, and distribution.

33 Dispatch focuses solely on execution of clearly defined design tasks. We do not assume responsibility for compliance, legal approvals, or asset management systems.

Question 21

Why don’t you run at maximum capacity?

Accepted Answer

The model is intentionally designed with controlled concurrency and sustainable utilisation.

Running at maximum theoretical capacity reduces quality, increases delivery risk, and creates volatility in turnaround times.

By protecting capacity within each Delivery Lane, we maintain calm, reliable execution over the long term.

FREQUENTLYANSWERED*QUESTIONS

Who it’s for

The delivery model

Pricing & pausing

Delivery lanes & governance

STILL HAVE QUESTIONS?